Contact HomeAdvisor Customer Service
How to Reach a Person at HomeAdvisor
Verified Contact Information
Toll-Free Number:
-
1-888-811-2644
Customer Service:
-
1-855-902-0606Angi Key Member Benefits
-
1-866-786-8474Book Now Services
-
1-877-431-0013Project Advisor Service
HomeAdvisor Emails:
Accounting/ Billing
Business Customer Service
Service Professionals Partnerships
Claims
Book Now Service (Pre-Priced Claims), Project Advisor Service
HomeAdvisor Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular HomeAdvisor Phone Number
1 (888) 811-2644
Average Hold Time
00:01:25
Average Calls duration
4 minutes
Most Popular HomeAdvisor Email Address
conscustomerservice@homeadvisor.com
HomeAdvisor Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
View full overview ›
HomeAdvisor Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular HomeAdvisor Phone Number | 1 (888) 811-2644 |
| Average Hold Time | 00:01:25 |
| Average Calls duration | 4 minutes |
| Most Popular HomeAdvisor Email Address | conscustomerservice@homeadvisor.com |
| HomeAdvisor Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| HomeAdvisor Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 83% phone, 17% email |
| Common Reasons for Contact | Request for information, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to HomeAdvisor | First and last name, email or phone number |
Call Volume by Day
Contact Information
HomeAdvisor Website:
HomeAdvisor Help Center:
Corporate Office Address:
HomeAdvisor, Inc.
3601 Walnut St., Ste 81
Denver,
Colorado
80205
United States
Other Info (opening hours):
Mailing Address:
Attn: Privacy Officer
Angie’s List, Inc. d/b/a Angi
130 E. Washington St.
Indianapolis, IN 46204
Fax:
+1(303) 980-3003
Summary of HomeAdvisor Customer Service Calls
429
TOTAL
CALLS
CALLS
03:22
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HomeAdvisor?
Request for Information Question:
- “Requesting services”
- “Looking for expert fix slab leak plumbing in the apartment complex Or repipe”
- “Information services”
Payments and Charges Question:
- “Dispute fee”
- “Credit card charge”
- “Charged..29.99 and did not sign up, credit David Meeks”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel my home advisor and get my refund”
- “Cancel my home advisor”
Product/ Service Question:
- “Leads for work”
- “To get work”
- “My technician did not show up today”
Account Question:
- “Contractor info to sign up”
- “Looking to maybe sign up”
- “Subscription”
Employment Question:
- “Unfinished job”
- “Phone operators are incompetent...guy came very early and was ready to do job but was given wrong task. Feel sorry for the guy. Very polite and apologized. Do not charge my account!”
- “I am a drywall contractor looking to do repairs jobs for home advisor”
Staff Question:
- “Want to post a good review on recent service”
- “You recommended a service cotractor that stole from me”
- “You took my money twice and gave me no service.”
Refund Question:
- “Remove my membership , want refund”
- “Lead refund request”
- “Refund on prepaid”
Return/ Replace Question:
- “I called you yesterday to get a number for a contractor to repair my bath dry wal and replace my doors trim you did not give me his contact information”
- “I need a pro to change my bathtub”
- “I need a above ground pool liner replacement”
Website/ Application Question:
- “To install an exterior door”
- “Name contractor for sheetrock install”
- “Toilet installation in Boston”
Shipping and Delivery Question:
- “Because I paid to be able to get leads and haven't gotten one phone call from the women named Katrina so that I know what to do and it's been a whole week. Very aggravated.”
- “I did not get my $50 reward that I'm still waiting on and I'm about to call the corporate office to report it.”
Cards Question:
- “I would like too speak to a real person before give my card information about putting up my Christmas decorations”
Other Question:
- “Flag a review”
- “Check for legitimate contractor”
- “Una pregunta”
Compare HomeAdvisor Customer Service To
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HomeAdvisor