Continuously provided with fake leads. A couple leads came from "Satin" with my last name, my personal phone and email. When I called I was given to management who told me they were not sure how it happened but could confirm it came from them INTERNALLY!
That's right I received confirmation that they "Internally" created a lead and sent it to me. I asked management if they had a sales person who was trying to hit quota or increase there monthly commission, and all they could say was "I sure hope not"!
In 8 months (6 of which I set to just my zip code) I was sent 21 leads, only 4 were legit and they credited 6. The other 11 when I called they said they had to be approved by management because I had a credit on my account for providing 2 other business leads(I'm so Sorry!)... I never received credit for these fake leads from management and when I would call back the following month they claimed they didn't have any notes about any credit requests and that they would have to resubmit it for credit. It happened 3 months in a row, same response no notes for credit request and they would have to resubmit. It never went anywhere.. and since it takes on average 45 minutes to request a credit, I didn't have time to keep calling.
I wish I knew how to get a class action going. I'm sure that "Satin" lead would look good in court, confirming they provide fake leads.
For those wondering why a sales person would provide fake leads think of it this way. It they have 100 accounts, and create 2 fake leads per account per month, that's 200 leads. At $25 - $50 per lead that's $5000 - $10000 in additional sales. Then figure if they only refund 10% of those fake leads, that's still $4500 - $9000 in additional sales, At 20% commission that's $900 - $1800 per month in commission for 10 minutes a day of work typing in fake info.
Product or Service Mentioned: Homeadvisor Leads.
Reason of review: Poor customer service.
Monetary Loss: $288.
Preferred solution: Full refund.